tag:blogger.com,1999:blog-6915942954402781501.post2893754251563558633..comments2023-12-25T01:06:57.531+00:00Comments on Ian Gent's Blog: What I want the nice man from BT to tell me after they mis-sold me TV three timesIan Genthttp://www.blogger.com/profile/14390523974279353420noreply@blogger.comBlogger5125tag:blogger.com,1999:blog-6915942954402781501.post-71225327487577344712016-02-02T20:51:24.708+00:002016-02-02T20:51:24.708+00:00Bt are the worst Bt are the worst SCOUSEPAULhttps://www.blogger.com/profile/03866892021018042283noreply@blogger.comtag:blogger.com,1999:blog-6915942954402781501.post-76587803510584423722015-09-21T10:05:32.219+01:002015-09-21T10:05:32.219+01:00Ok for those of you following this adventure, the ...Ok for those of you following this adventure, the manager rang up in the advertised slot. I mentioned this blog post but I got the impression he didn't read it. He did quickly agree to refund the engineer visit. He said he couldn't cancel the termination condition of the contract but said he would add a note on the account that if we cancel early we shouldn't be charged a termination fee.<br /><br />So that - more or less - deals with the key points 1 & 2. <br /><br />I did emphasise that while it was good that the immediate issues were dealt with, I'm still extremely unhappy with the way I have been treated with lots of inconvenience and mis-selling. He promised me a letter of apology, and I guess I will have to wait to see what it says before I can judge whether point 3 is satisfied or not. <br /><br />I can certainly imagine accepting the apology - it's hard to imagine what BT can do to make me want to stay with them instead of waiting the minimum possible time before looking for a broadband supplier with customer service. Ian Genthttps://www.blogger.com/profile/14390523974279353420noreply@blogger.comtag:blogger.com,1999:blog-6915942954402781501.post-27919529801458526422015-09-20T20:16:25.323+01:002015-09-20T20:16:25.323+01:00Oddly it's only now that I remember a key poin...Oddly it's only now that I remember a key point, which is that it was the TV offering in the first place which helped us decide on BT broadband. Otherwise we would have shopped around for other broadband suppliers, possibly with a better reputation for customer service. But the TV which helped us decide on BT has never been available to us.Ian Genthttps://www.blogger.com/profile/14390523974279353420noreply@blogger.comtag:blogger.com,1999:blog-6915942954402781501.post-23294911548310356762015-09-19T19:09:04.423+01:002015-09-19T19:09:04.423+01:00Thanks Yvonne, I completely agree. In my case, for...Thanks Yvonne, I completely agree. In my case, for example, it's ridiculous that they kept telling me that my tv was working when another part of BT knows I can't get it.Ian Genthttps://www.blogger.com/profile/14390523974279353420noreply@blogger.comtag:blogger.com,1999:blog-6915942954402781501.post-66880830055522888452015-09-19T19:05:10.341+01:002015-09-19T19:05:10.341+01:00BT is dreadful. Mainly because it is made up of di...BT is dreadful. Mainly because it is made up of disparate departments/divisions which do not communicate properly with each other. If only they could treat their customers holistically. It should be up to them to provide that service and keep a proper record of all the group's dealings with each customer. Not down to the customer to do that job for them. An organisation as big as BT needs centralised control and accountability. It has neither.Yvonne Johnstonhttps://www.blogger.com/profile/11179222381654260213noreply@blogger.com